City Survey Results

CLICK HERE to View the Entire 2014 Survey Results Report

Comparative benchmarks were made between Meridian, the Northwest and other regions of the US. Meridian rated significantly higher in comparisons on: overall quality of city services, customer service, parks, law enforcement, sewer services, recycling services, code enforcement and communication. Meridian rated 19% higher than the national average and 21% higher than the Northwest Region in overall quality of City services provided. The City rated above the national average in 49 of the 54 areas that were compared.

 

The seven-page survey was mailed to a random sample of households in Meridian. A total of 514 households responded, revealing a 94% level of confidence in the City. Responses tallied were completed by mail (339), phone (68) and online (107).

 

Major findings included:

Meridian as a community ratings: ratings of “excellent/good” included Meridian as a place to raise a family (93%); 91% the City as a place to live (91%) and satisfaction with how the City ensures public safety (73%). Lowest ratings were for mobility options other than driving.

Quality of life ratings: areas with a “meets/exceeds” rating include overall quality of life in Meridian as strong (83%); Meridian is an ideal place to live (79%); customer service provided by the City (78%) and overall quality of City services (76%); 85% indicated having visited downtown Meridian at least once in past 12 months.

Value of Meridian’s city utility services: 82% indicate residential trash collection services are “very good/good”; other utility services at the same value included curbside recycling services (82%), city sewer services (78%) and city water services (75%).

Overall City services ratings: 91% rate fire protection service as “excellent/good”; other services with the same rating included emergency medical services (90%), City parks (87%), police department/law enforcement (85%), garbage/trash pick-up services (84%), sewer services (80%) and recycling services (80%).

Services needing emphasis from City leadership over the next two years: results indicated desired emphasis for planning and zoning services (34%), police department/law enforcement (30%) and youth programs (26%).

Quality of services from other governmental entities, agencies or groups: 85% rated library services as “excellent/good”; similar ratings provided for seniors programs at Meridian Senior Center (65%), Lakeview Golf Course (61%) and animal control (56%).

Road-related aspects ratings: 65% rated maintenance of signs/pavement markings as “excellent/good”; other road-related aspects in similar regard included condition of road pavements (63%), adequacy of street lighting on arterial roads (56%) and availability and condition of sidewalks (55%).

Projects residents would like to see in Meridian: 67% indicated providing more public transportation options; constructing the Linder Road overpass (56%), adding more bike lanes and pathways (56%) and redeveloping downtown (50%).

Parks and recreation ratings: 90% rated appearance and maintenance of city parks as “excellent/good”; likewise ratings included quality of athletic fields (86%), number of City parks (86%), number of athletic fields (81%), quality of youth sports programs (75%), availability of youth sports programs (74%), and ease of registering for picnic shelters (73%); 82% indicated having visited a Meridian City park in past 12 months.

Public safety services ratings: services in the “excellent/good” category included overall safety (91%), emergency medical services (91%), local fire protection (90%), fire response time to 911 emergencies (90%), quality of local police protection (88%), professionalism of emergency responders (87%) and police response time to 911 emergencies (86%). 

  

 Previous City Surveys


CLICK HERE to View the Entire 2010 Survey Results Report