The successful government of the 21st century is service driven, approachable, and responsive. Meridian will embody those qualities by improving efficiency, enhancing transparency, utilizing technology and investing in our employees.
The City of Meridian takes pride in being a responsive government to our residents, and businesses. We have adopted the Meridian Way, building on our culture of service to let our customers know what they can expect from their City. The Meridian Way is to provide CARE to our community in a timely, friendly, professional, and solution oriented manner.
By putting Meridian first we can ensure that we share the same values and principles as the residents. We want to ensure that city government is a reflection of the Meridian community values. With our core principles of customer service, accountability, respect, and excellence; each employee is accountable for their actions and performance; our customers are treated as unique individuals; and city government is more efficient. In order to continue to be a destination for families and businesses, we need to listen and respond to citizens, focus on our fiscally conservative values, be transparent, innovative, and solution oriented.
Communicating with the community is an important focus of having a responsive government. In 2013 we established a kiosk desk in City Hall which is staffed by citizen volunteers to help provide citizens with access to the information they need when they first come into their building. The volunteers who performed this service were part of nearly 20,000 volunteer hours to our City.
An important ingredient to being a responsive city is staying connected with our citizens. We do this in a number of ways including quarterly Town Hall meetings, Coffee with the Mayor events at local businesses and Listening Tours that I host at my home
Two specific groups – the Mayor’s Youth Advisory Council and the Mayor’s Senior Advisory Board – are making significant impacts on behalf of their peers. They are busy ‘Building Meridian’ each in their own way, but also together! When you want something done – these are the groups to call on!
We recently redesigned our website and are in the process of updating our Utility Billing functionality online. We have also updated our website menu structure and search engine capabilities to help make it easier to find the information on our website and everything is now more mobile accessible. When combined with bringing more e-government solutions online, it makes it easier to find forms and information online to do business with the city from the comfort of your home. We will continue to build upon our communication tools to keep residents informed, involved, and give them a voice by listening twice as much as we speak.