Non-Payment Turn-Off Procedures
The City of Meridian disconnects water for non-payment two (2) times a month as directed and approved by the City Council.
The Billing Department mails three (3) written notifications (combination of monthly bills and delinquent notice) before disconnection of service with a final payment date listed on the second and third notifications.
All delinquent payments must be received by close of business on the date listed on the delinquent (3rd) notice. This allows customers 40-45 days to make payments before their account becomes delinquent and is subject to disconnection.
A list of the delinquent accounts is generated by the Billing Department. The list is given to the Water Department staff to create a route for disconnection of water services. The Water Department staff disconnects the water service to all residents on the list. Turn-offs are completed between 8:00 a.m. and 12:00 p.m. (noon). Payments are accepted and updated as received. At 1:00 p.m. the Water Department will begin to reinstate services on those accounts that have made the appropriate payment. This process will continue throughout the day so that customers who pay by close of business will have their services reinstated that same day.
Payments CANNOT be accepted in the field by the water service person. Please review the appropriate payment options.
NOTE: Utility Billing Staff can be reached by phone 208-888-4439, until 7pm on these “turn-off” days. Please contact the office by phone when making a payment between 5:00 -7:00 pm. to verify receipt of payment. If you make a payment after 7:00pm, your services will not be restored until the next business day; once verification of payment can be made.
If your water services have been disconnected for non-payment, DO NOT cut the padlock and reactivate your services. This is considered an ILLEGAL TURN-ON. Meters found turned “on” illegally are removed until the account balance and any additional fees or damages are paid.
If you have a water emergency please contact the Water Department at 208-888-5242. The after hours emergency number is not intended for service restoration due to non payment terminations.