The Water Division provides customers of the City Water Utility system with clean, safe drinking water at the lowest price possible. We ensure that water necessary for fire fighting is available on demand through the maintenance of our integrated well field and storage reservoirs. Additionally, our staff of 19 people is dedicated to providing rapid response to customer service requests. Through an aggressive preventative maintenance program, the Water Division will provide potable high quality water on demand 100% of the time.
When temperatures are forecasted to be below freezing, pipes can freeze. Here are some tips to avoid frozen pipes and what to do if you have a frozen pipe.
Before freezing weather:
- Locate and advise all household members where the main water shutoff valve is located in case of emergency. Typically, they are found in the crawl space under your home or in a closet.
- Make sure hoses are disconnected from outside faucets.
- Make sure water pipes in unheated parts of your home, including crawl spaces, are insulated.
- Seal all openings in the basement around the foundation, windows, and doors.
- Insulate all pipes in your basement that are near windows.
- Drain and or blow out all underground irrigation/sprinkler systems.
During freezing weather:
- Keep your garage door closed.
- Make sure you heat all rooms of your house that have plumbing fixtures. Water pipes in unheated rooms are subject to freezing and may cause extensive damage.
- Leave inside doors open to allow the heat from the room to enter if you have pipes located on an outside wall.
- Keep meter box lids closed during colder months to prevent cold air from freezing the meter. Don’t remove snow here if you don’t have to as it helps insulate the meter.
- If you have experienced problems in the past during freezing periods and have exhausted all other solutions, you can leave a trickle of water running. We recommend using the faucet highest in the house. This trickle should be a steady stream slightly larger than the lead of a pencil.
If you have a frozen pipe:
- NEVER thaw a frozen pipe with an open flame. You may start a fire!
- Use hot air from a hairdryer, the exhaust from a vacuum cleaner, heat lamps, heat tape, or electric heaters to thaw a frozen pipe. DO NOT leave heating elements on while unattended.
Frozen pipes can be costly. The City of Meridian has a Homeowner Repair Program that might help. To find out more and to see if you qualify, visit Neighborhood Works Boise.
Flushing Season Updates
Meridian conducts routine and non-routine flushing continuously throughout the year in an effort to improve water quality and reduce “brown water” occurrences by removing built up iron and manganese sediments within our water lines. We notify residents of flushing activity through social media updates, Nextdoor notifications, and email. You can sign up below for email notifications.
Call our hotline to see where we are flushing today! 208-985-1278
Billing and account activity questions should be directed to 208-888-4439 or e-mail
Payments may be made in person through our Utility Billing Department located on the first floor of City Hall at 33 E. Broadway Ave.
For utility line locates, please call Digline at 811 or 1-800-342-1585.
Learn about Meridian’s drinking water sources, treatment, and distribution. Your small actions can conserve the water supply and protect water quality.